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PRINCIPLES OF BUILDING INDICATORS FOR AIRPORT QUALITY EVALUATION

Abstract

Influence of service quality on economic indicators of airport services was analyzed. Key points and principles of building of system of indicators for airport quality evaluation were formulated. Concept model of system of airport services quality indicators is created. Decomposition of airport services quality integral indicator was made. Math models for calculation of integral, complex and single service quality indicators are offered.

About the Author

E. V. Pronina
МГТУ ГА
Russian Federation


References

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Review

For citations:


Pronina E.V. PRINCIPLES OF BUILDING INDICATORS FOR AIRPORT QUALITY EVALUATION. Civil Aviation High Technologies. 2014;(202):106-110. (In Russ.)

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ISSN 2079-0619 (Print)
ISSN 2542-0119 (Online)